Service Monitoring Analyst (WFH)

Service Monitoring Analyst (WFH) Job Type: Full-time Experience: 2-5 years

Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices). Key responsibilities include, but are not limited to: • Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients) o Eyes on glass o Dashboard monitoring o Investigation of alerts • A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions • Immediate escalation of potential issues as per defined processes • Continually improving the effectiveness and targeting of monitoring • Providing insights to clients and colleagues from monitoring

The role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery

Skills Ability an

                                    If this opportunity aligns with your career goals, kindly share your updated resume with us at shabeek.s@arttechgroup.com