Analyst – Windows & Cloud

Brief Description·     Serve as the first level of technical support for all client requests via chat, email, and phone.   ·     Provide Windows Server and Desktop administration, monitoring, and issue resolution.   ·     Support and maintain environments across dedicated, shared, and cloud hosting platforms.   ·     Perform technical analysis of issues, outages, and incidents to ensure timely restoration of services.   ·     Troubleshoot and resolve issues independently or escalate to Level 2/Engineering teams as required.   ·     Monitor servers, services, and applications in a 24x7 environment; proactively identify and address alerts per SOPs. ·     Handle scheduled maintenance, backup monitoring, and preventive tasks on IT infrastructure. ·     Support Azure and cloud infrastructure—incident handling, user management, and environment maintenance. ·     Assist with Microsoft 365 administration, including user and license management.   ·     Manage Active Directory objects (users, groups, OUs), GPOs, DNS, and DHCP configurations.   ·     Administer and maintain hybrid and cloud-only identities across Azure AD tenants.   ·     Demonstrate strong troubleshooting and problem-solving abilities across Windows and cloud domains.   ·     Understand network fundamentals (TCP/IP, UDP, ports, DNS) and apply them during issue resolution. Maintain clear and professional communication with clients to ensure a high level of satisfaction  Preferred Skills·       B.Tech / B.E / BCA / MCA / BSc Computer Science (Azure and/or MCSE certified candidates are preferred) ·       2+ years of experience in Windows Server/Infrastructure administration and cloud support.   ·       Solid understanding of Azure fundamentals (VMs, storage, networking, Azure AD).   ·       Experience with virtual desktops, Active Directory, and M365 administration.   ·       Familiarity with backup tools, monitoring platforms, and ITSM ticketing systems.   ·       Excellent verbal and written communication skills with client-facing experience.   ·       Willingness to work in a 24x7 shift-based support environment.