IT Support Engineer

Brief DescriptionJob Title: IT Support EngineerExperience: 2–3 YearsLocation: TrivandrumJob Type: Full-TimeDepartment: IT / Technical Support Kameda Infologics (KI) is a provider of integrated IT solutions for the healthcare industry. For several decades KI has been in a pursuit of perfection to develop world-class software products specializing in healthcare, with its R&D headquarters in Japan & India with branches in UAE, KSA, USA, Malaysia and UK. Kameda partnered with Fujifilm in Tokyo, Japan. Fujifilm brings global presenceto Kameda products and solutions.We are seeking a skilled and proactive IT Support Engineer with 2–3 years of experience in IT infrastructure, hardware troubleshooting, and network support. The ideal candidate will be responsible for maintaining and improving the day-to-day IT operations, providing technical support to end users, and ensuring the stability of our IT systems. Key Responsibilities:

Provide technical support for desktop systems, laptops, printers, and other hardware devices. Install, configure, and troubleshoot network devices (routers, switches, firewalls, access points). Monitor and maintain LAN/WAN connectivity, ensuring stable and secure network performance. Perform routine system backups, software updates, and patches. Maintain inventory of IT assets, hardware, and software licenses. Assist in server and storage administration under senior team supervision. Respond to support requests via ticketing system, email, or in-person, ensuring timely resolution. Document technical procedures, FAQs, and solutions for future reference. Support video conferencing, VPN, and remote desktop setups. Coordinate with vendors and service providers for hardware maintenance or network issues. Preferred SkillsRequired Skills and Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field. 2–3 years of relevant IT support experience. Strong knowledge of computer hardware, peripherals, and troubleshooting. Hands-on experience with networking concepts: IP addressing, DHCP, DNS, switching, and routing. Basic understanding of Windows Server, Active Directory, and remote desktop tools. Familiarity with antivirus software, endpoint protection, and backup solutions. Good communication and problem-solving skills. Ability to work independently and in a team environment.

Preferred Qualifications (Optional):

Certifications like CCNA, CompTIA A+/N+, or MCSA are a plus. Experience with Office 365, ITSM tools, or helpdesk software.