IT Administrator

IT Administrator Exp : 6+yrs Mode : Work from Office

Key Responsibilities:

• Procuring, maintaining, and administering computers and office equipment.
• Serving as administrator for various corporate software systems.
• Managing and administering Microsoft Entra Admin Center, including user provisioning, group management, and role-based access control in Microsoft Entra ID (Azure AD).
• Deploying and enforcing IT security policies and procedures across endpoints and cloud services.
• Providing Tier 1-3 support and resolving IT-related issues for all staff in a timely and professional manner.
• Administering and maintaining internal networks, including LAN, WAN, Wi-Fi, and related infrastructure.
• Configuring, maintaining, and supporting VPN solutions for secure remote access, including user setup and troubleshooting connectivity issues.
• Assisting with the onboarding and offboarding of employees, including hardware setup and account provisioning.
• Suggesting and implementing improvements in IT procedures, technologies, and equipment.
• Maintaining a high level of knowledge in IT support, help desk procedures, products, services, and modern cloud administration.
• Managing and maintaining an issues tracking/ticketing system, reporting on issue resolution times and SLA compliance.
• Upgrading, installing, and configuring new hardware and software to align with business goals.
• Implementing layered security protocols and procedures to prevent internal and external threats.
• Creating and managing user accounts, groups, and access policies in compliance with data security standards.
• Performing system diagnostics and debugging procedures to enhance system reliability and performance.
• Documenting processes, change logs, and performing regular data backup and archiving tasks.
• Developing and maintaining data retrieval and disaster recovery procedures.
• Designing and implementing end-user feedback systems and structured error reporting tools.
• Mentoring and supervising junior IT staff while providing training and escalation support.
• Staying up to date with advancements and best practices in cloud computing, cybersecurity, and IT operations.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Relevant certifications (e.g., Microsoft Certified: Entra Administrator Associate, Cisco, or CompTIA).

• Minimum 5 years of experience in IT administration, preferably in environments using Microsoft Entra ID.

• Strong experience with cloud identity management, Azure AD / Microsoft Entra ID, and M365 administration.

• Deep knowledge of networking concepts and hands-on experience in VPN configuration, firewall management, and endpoint security.

• Solid understanding of IT security best practices and compliance.

• Proven ability to manage IT infrastructure, troubleshoot complex issues, and optimize system performance.

• Excellent leadership, organizational, and communication skills.

• Strong analytical, problem-solving, and decision-making abilities.

• Ability to work independently and ensure consistent user satisfaction.

                                    If this opportunity aligns with your career goals, kindly share your updated resume with us at hrindia@dooth.com