Lead Business Analyst

Brief DescriptionDeviceDriven is contributing business and engineering expertise to a major fintech-led digital transformation initiative focused on modernizing a global-scale loyalty, rewards, and engagement platform. The platform powers millions of secure, real-time transactions across ecosystems such as travel, retail, gift cards, and digital assets — delivering data-driven, scalable, and frictionless experiences for consumers and enterprise banking partners. What You’ll Work On As a Lead Business Analyst, you’ll bridge business strategy and technology execution — owning the end-to-end requirements lifecycle and guiding cross-functional teams toward measurable delivery outcomes. You’ll work closely with client stakeholders, product owners, solution architects, and engineering leads to define and evolve the platform’s capabilities across earning, redemption, catalog management, and customer engagement workflows. You’ll be responsible for:

Leading requirements definition across multiple business domains — loyalty, rewards, payments, and partner integrations.

Translating strategic goals into detailed user stories, epics, and acceptance criteria for development and QA teams.

Facilitating workshops with banking clients and internal product teams to capture and refine business needs.

Defining and documenting API-level and system integration requirements, working closely with backend and frontend teams.

Analyzing end-to-end customer journeys, identifying process gaps, and proposing optimization opportunities.

Collaborating on UAT planning, test coverage validation, and release readiness reviews.

Leveraging AI-assisted tools to streamline documentation, traceability, and change management.

Acting as a functional SME for developers and testers during sprints and releases.

   Preferred SkillsRequired Experience 10–15 years of progressive experience as a Business Analyst, Product Owner, or Functional Consultant, ideally within fintech, loyalty, or e-commerce platforms. Core Responsibilities

Own the requirements backlog, ensuring alignment with business value, priorities, and delivery timelines.

Develop and maintain BRDs, FRDs, user stories, wireframes, and data flow diagrams.

Translate business processes into API specifications and data mapping documents.

Work with architecture teams to ensure technical feasibility and alignment with the platform roadmap.

Coordinate across product, QA, and engineering to maintain end-to-end traceability and test coverage.

Support UAT execution and production validation, ensuring acceptance criteria and KPIs are met.

Manage change requests, impact analysis, and stakeholder communication with clarity and precision.

Mentor junior business analysts and contribute to standards for documentation and analysis practices.

Technical & Domain Expertise

Domain: Loyalty & rewards, payments, banking, fintech ecosystems

Tools: JIRA, Confluence, Figma/Miro (journey mapping), Postman (API validation), Power BI / Excel for data reporting

Documentation: BRDs, FRDs, user stories, acceptance criteria, data mapping, and system flow diagrams

Technical Awareness: REST APIs, JSON, SQL (querying and data validation), microservices, cloud (AWS/GCP)

AI Productivity: ChatGPT, GitHub Copilot, Claude, or similar tools for documentation, summarization, and test data creation

Methodology: Agile/Scrum delivery, DevOps-aligned processes

Bonus Experience

Experience defining white-label product requirements for financial institutions.

Familiarity with customer data platforms (CDP), analytics, or personalization engines.

Understanding of compliance, data protection, and audit requirements in fintech.

Ability to conduct competitive benchmarking and contribute to roadmap prioritization.

Exposure to AI/ML-enabled analytics or predictive customer engagement use cases.

How to ApplySend your resume, LinkedIn profile, and a short introduction to: jobs@devicedriven.com