Customer Support Executive - IT Services

Brief DescriptionWe are looking for a dedicated and customer-focused Customer Support Executive to join ourteam. You will be the primary point of contact for our customers, responsible for resolvingqueries, providing product/service information, and ensuring customer satisfaction andretention. Key Responsibilities: ● Respond promptly and professionally to customer inquiries via email, phone, chat, orticketing systems.● Provide accurate, valid, and complete information by using the right tools and resources.● Resolve customer issues efficiently while maintaining a high level of customersatisfaction.● Follow communication procedures, guidelines, and policies.● Document all interactions, issues, and resolutions in the support system.● Coordinate with internal teams to ensure timely resolution of customer requests.● Identify and escalate priority issues to the appropriate channels.● Stay up to date with product features, updates, and service policies.● Contribute to process improvements and knowledge base documentation. Requirements: ● Bachelor’s degree in any discipline.● Proven customer support experience or experience as a client service representative isa plus.● Excellent communication and interpersonal skills.● Strong problem-solving skills and attention to detail.● Ability to multi-task, prioritize, and manage time effectively.● Familiarity with CRM systems, helpdesk software, or ticketing tools is preferred.● A positive attitude and ability to work in a team environment.Preferred Skills● Bachelor’s degree in any discipline.● Proven customer support experience or experience as a client service representative isa plus.● Excellent communication and interpersonal skills.● Strong problem-solving skills and attention to detail.● Ability to multi-task, prioritize, and manage time effectively.● Familiarity with CRM systems, helpdesk software, or ticketing tools is preferred.● A positive attitude and ability to work in a team environment.