Customer Success Executive

Brief DescriptionAbout UsWay.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.

Job Title: Customer Success ExecutiveWork Arrangement: On-siteEmployment Type: Full-time

Role OverviewWe are looking for a dynamic and customer-focused individual to join our team as a Customer Success Executive in our voice process. This role involves delivering excellent customer service to our clients and handling inquiries over the phone with professionalism and efficiency. Key Responsibilities

Address customer queries through phone, email, chat, and social media channels.

Troubleshoot and resolve customer concerns efficiently and effectively.

Handle inquiries related to products, orders, returns, and general support requests.

Maintain accurate customer records and feedback in the CRM system.

Escalate complex or unresolved issues to the appropriate internal teams.

Contribute to tracking customer satisfaction metrics and suggest improvements.

Ensure every interaction reflects professionalism, empathy, and a customer-first attitude.

Preferred Skills Proven experience ( 2-5 years) in customer service or a similar role. Excellent verbal and written communication skills. Ability to stay calm under pressure and handle difficult situations with professionalism. Strong problem-solving abilities with attention to detail. Knowledge of CRM systems (preferred but not required).  Positive attitude and a passion for helping others. Ability to work effectively in a team environment Why You Will Love Working with Us

Opportunity to work for the #1 Auto Super app in the US.

Opportunity to make a meaningful impact across 10+ million users.

Dynamic, fast-paced, and innovation-driven work culture.

Clear pathways for career growth in a rapidly scaling technology company.

Competitive compensation.