Spanish Customer Success - Executive

Brief Description

Apply Here: https://waydot.greythr.com/hire/jobs/spanish-customer-success-executive About UsWay.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.

Job Title: Spanish Customer Success ExecutiveWork Arrangement: On-siteEmployment Type: Full-time

Role OverviewWe are looking for a dynamic and customer-focused individual to join our team as a Spanish Customer Success Executive in our voice process. This role involves delivering excellent customer service to our Spanish-speaking clients and handling inquiries over the phone with professionalism and efficiency. Key Responsibilities

Customer Interaction – Manage inbound and outbound calls, delivering prompt and effective resolutions to customer queries, concerns, and complaints. Service Excellence – Provide empathetic, professional support to ensure a positive customer experience in every interaction. Issue Escalation – Identify, prioritize, and escalate complex cases to the appropriate departments for swift resolution. Documentation – Maintain accurate records of customer interactions and keep databases up to date. Performance Goals – Consistently meet or exceed targets for customer satisfaction, first-call resolution, and productivity. Product Knowledge – Stay informed on company products and services to provide customers with accurate and up-to-date information. Team Collaboration – Work closely with colleagues to foster a supportive, collaborative, and high-performing work environment.

Preferred Skills

Fluent in both Spanish and English (written and spoken) for effective bilingual communication.

Proven experience in a customer service role, preferably in a voice process.

Strong interpersonal and communication skills, with a patient and empathetic approach.

Ability to multitask and manage time efficiently in a fast-paced environment.

Familiarity with automotive services, fintech platforms, or similar industries is an advantage.

Flexibility to work in shifts and adapt to changing schedules.

Why You Will Love Working with Us

Opportunity to work for the #1 Auto Super app in the US.

Opportunity to make a meaningful impact across 10+ million users.

Dynamic, fast-paced, and innovation-driven work culture.

Clear pathways for career growth in a rapidly scaling technology company.

Competitive compensation.

Apply Here: https://waydot.greythr.com/hire/jobs/spanish-customer-success-executive