Support & Implementation Engineer

Brief Description  About Us:At Kameda Infologics, we are a passionate team of technology and healthcare enthusiasts applying cutting-edge technology to solve real-world, multi-dimensional healthcare problems. We drive digital transformation to meet our clients’ needs by building innovative solutions. As a Support & Implementation Engineer, you will work with a unique team of clinical and technical experts, developing exciting products for our customers and collaborating with cross-functional teams. You will play a key role in assisting with technical design concepts, troubleshooting, and ensuring features and performance meet the highest quality standards. Key Responsibilities:

Interact with Project Managers and external customers to plan, implement, and support projects. Participate in product installations and updates, remotely or via WebEx, with customers. Maintain accurate records of installations and updates in CRM. Collaborate with Project Managers and Solution Consultants in internal and client meetings. Troubleshoot products with the Help Desk and provide timely resolutions. Prepare documentation to support product development and implementation. Act as a client advocate by identifying opportunities for product and process improvements. Stay updated with technical knowledge related to our products. Resolve SQL database issues in client environments. Assist with HL7 integrations, APIs, Mirth configurations, and related healthcare interoperability requirements. Provide support on network-related issues (added advantage). Deliver technical training and support to end users as required. Ensure professional interactions with internal and external stakeholders, maintaining client satisfaction. Work during weekends or nights as required during project go-live phases. Be open to travel for client engagements. Preferred SkillsRequired Skills & Qualifications:

2–5 years of experience in HMIS/HIS application support. Strong knowledge of SQL, HL7, APIs, Mirth, and related configurations. Familiarity with computer hardware, networking components, and system configurations (added advantage). Excellent communication and interpersonal skills. Strong problem-solving ability with patience and customer-centric approach. Experience in a technical support or implementation environment.