L3 Network Engineer

Brief DescriptionHours: Shift Pattern (4 days in 4 days off) 12hrs 

Overall purpose of the job:

To manage and own support tickets in relation to existing customer services To design and implement changes as per client’s requirements. To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

  Key responsibilities for this job:

Regular communication verbally and written with existing customers Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk To take ownership and effectively manage support tickets for incidents, change and service requests To plan and complete projects as assigned to you by the Head of 3rd Line Network Support. Documentation of customer solutions – CMDB, Visio documentation, technical summary write up DR/Failover Testing To provide support and mentoring to 2nd Line engineers Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects On-call rota out of hours for high priority incidents Any other fair and reasonable task or duty assigned to you by your Manager, or any other senior staff member

Preferred Skills Technical environment:

Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless; Cisco, Meraki, Aruba Security; Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage Cisco NAC ISE, SD-A/DNAC, DOT1x Cisco Nexus 7xxx, 5xxx, 2xxx series

  Knowledge and experience required:

Mininmum 7 Years of experience Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level CCNP Gobal Certified In depth knowledge of configuring and troubleshooting network security devices/protocols Ability to troubleshoot and isolate faults to identify root cause and bring to resolution Advanced knowledge of layer 2 and 3 protocols Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs. Strong knowledge of OSPF and BGP in an ISP environment Proficient in packet capture and interpretation