eCommerce Associate

Brief Description

Create, manage and optimize product listing on marketplaces

Manage inventory, weekly offers/ discounts, and promotional strategies across marketplaces

Monitor day to day sales, Returns and inventory

Conducting market research for onboarding on new e-com marketplaces

Strategizing for increasing online visibility of all products

 Identify product, service, or marketplace issues, and resolve them accordingly.

Oversee customer retention, reactivation, and analyze new brand-appropriate online marketing initiatives and partnerships

Liaising with the customer support team and providing quick responses

Managing seller and buyer grievances on various ecommerce platforms

Work with the management team to brainstorm new ideas and initiatives to drive customer experience loyalty.

Ensuring great customer experience on all the product listings on all the current online platforms

Conduct competitor analysis across marketplaces.

Ensure compliance with all relevant e-commerce laws and regulations, including data protection and privacy regulations

Maintain up-to-date knowledge of emerging e-commerce technologies and platforms, and recommend new tools and features to improve the customer experience

Keeping a healthy relationship with different Account Managers

 Preferred Skills

1-4 years experience in managing eCommerce marketplaces

Analytical thinking and great marketplace understanding

Ability to work in a fast-paced environment.

Fluency in English with Strong written and verbal communication skills