Manager - Survey Configuration Operations

Brief DescriptionDuties and Responsibilities ·       Oversee client services Survey Configuration Operations team, including but not limited to developing and building a strong relationship with the team, workload assignment and accountability, leadership and individual team mentorship. ·       Oversee overall Survey Configuration Operations processes and act as a point of escalation when needed. ·       Coordinate and handle client data ingestion and survey configuration in close collaboration with our Product Configuration and Implementation Management teams. ·       Monitor team performance on quality and timeliness. ·       Discuss, develop and roll-out process improvement initiatives in collaboration with the other teams involved in Survey Configuration Operations EX domain.Preferred SkillsQualifications ·       5yrs people management experience. ·       5yrs web product configuration experience. ·       Cross-departmental coordination. ·       QC and QA processes ownership experience. ·       Microsoft Excel proficiency.  ·       Process Improvement experience.   Bonus – Skills of Interest ·       Business Process Mapping experience. ·       SQL. ·       Salesforce reporting proficiency. ·       Root cause analysis experience.