Spanish Customer Success Executive

Brief DescriptionWe are looking for a dynamic and customer-focused professional to join our team as a Spanish Customer Success Executive. In this role, you will serve as the first point of contact for our Spanish-speaking clients, ensuring every interaction is managed with professionalism, empathy, and efficiency to deliver an outstanding customer experience.

Key Responsibilities

Manage inbound and outbound calls, promptly addressing customer inquiries, concerns, and complaints with courtesy and effectiveness.

Provide empathetic, solution-focused support to create positive experiences on every customer interaction.

Identify, prioritize, and escalate complex issues to relevant departments to ensure swift and effective resolution.

Maintain accurate and comprehensive records of customer interactions and updates in the system.

Consistently achieve or surpass monthly performance goals, including metrics such as customer satisfaction, first-call resolution, and overall productivity.

Develop and maintain thorough knowledge of company products and services to provide accurate and helpful information.

Collaborate with team members to contribute to a supportive, high-performing work environment.

Preferred SkillsRequirements:

Fluent in both Spanish and English (written and spoken) for effective bilingual communication. Proven experience in a customer service role, preferably in a voice process. Strong interpersonal and communication skills, with a patient and empathetic approach. Ability to multitask and manage time efficiently in a fast-paced environment. Familiarity with automotive services, fintech platforms, or similar industries is an advantage. Flexibility to work in shifts and adapt to changing schedules.