Client Relations Manager

Client Relations Manager Role and Responsibilities • Serve as the primary point of contact for assigned clients. • Build and nurture strong, lasting relationships through regular communication and engagement. • Coordinate with internal teams to manage project timelines and client feedback. • Resolve client issues efficiently and effectively while maintaining a positive client experience. • Identify upselling or cross-selling opportunities within existing accounts. • Use Customer Relationship Management (CRM) tools to log all client interactions, segment leads, and manage communications. • Escalate unresolved concerns and collaborate with internal departments to deliver effective solutions. • Ensure timely and consistent follow-ups through email, SMS, or phone. • Demonstrate strong verbal and written communication skills in all interactions. • Lead client onboarding processes, ensuring a smooth and informative experience. • Develop client retention strategies focused on relationship-building and service excellence. • Handle inbound and outbound phone calls with clients and prospects in a professional, courteous manner. • Act as a liaison between clients and internal departments to resolve challenges efficiently. • Document all customer activities, appointment requests, and customer interactions with real estate professionals in our CRM software.

Requirements • Completion of a graduation (degree in Marketing is ideal). • 1 to 3 Years of experience in Client relations and coordination. • Experience within the real estate industry would be an asset. • Excellent written and verbal communication skills. • Excellent customer service skills. • Previous experience working with CRM tools preferred. • Excellent communicator in English (and speaking Hindi is good to have)

Work Timing & Location Work Timing : 06:00 pm to 03:00 am IST (Canadian Shift) Job Location – Remote/InfoPark, Koratty, Thrissur, Kerala

                                    If this opportunity aligns with your career goals, kindly share your updated resume with us at careers@mapletechspace.com