IT Support Engineer

Brief DescriptionJob Title: IT Support Engineer   Experience: 3–6 Years   Location: Technopark, Trivandrum   Employment Type: Full-time | Office Premises (US Shift - PST Time Zone)    

About Phykon Phykon is a leading ITES and digital solutions provider with 18+ years of experience serving clients across the globe. As we strengthen our cloud and infrastructure capabilities, we are looking for a dedicated IT Support Executive to join our Azure Infrastructure Team in Trivandrum.  

Qualifications:   2+ years of experience in IT support, system administration, or technical onboarding   Hands-on experience with Azure AD/Entra ID, Microsoft 365, GitHub, and Rippling   Familiarity with IT asset management and endpoint provisioning   Strong understanding of user lifecycle processes (onboarding/offboarding)   Excellent communication and coordination skills   Security awareness and ability to triage basic security alerts   Experience working with helpdesk tools (e.g., Zoho Desk) preferred

 

 

 Preferred SkillsKey Responsibilities: Onboarding & Offboarding Assign laptops to new hires using Rippling, tracked via Zoho Desk Manage laptop inventory and replenishment by ordering from Apple Business or Lenovo.com   Create user/email accounts in Azure/Entra ID and other Microsoft tenants (e.g., EdgeCo)   Send onboarding welcome emails from helpdesk   Deactivate user/email accounts and retrieve hardware from separated employees   Coordinate asset returns using Rippling or DK Intercept/Backup tools   Manage GitHub onboarding: sending invites, managing repositories, secrets, and access controls   Administer Entra ID & Entra Groups, including Teams, RBAC, and PIM assignments Security Support Monitor and provide Level 1 triage for Sentinel alerts (via Microsoft Teams)  

About the Role:   We are looking for a detail-oriented and proactive IT Support Specialist to manage and execute end-to-end onboarding and offboarding processes, ensure smooth access management across various systems, and provide Level 1 security alert triage. The ideal candidate will have hands-on experience with tools like Rippling, Azure/Entra ID, Microsoft 365, GitHub, and basic endpoint logistics.

  What We Offer:  

A fast-paced and collaborative work environment   Exposure to modern IT systems and cloud technologies   Opportunities for upskilling in security and automation tools   Competitive compensation and benefits package   Apply Now:  https://phykon.keka.com/careers/jobdetails/20598