IT Remote Support Engineer

IT Remote Support Engineer About Us: Globalsurf is the ultimate digital agency in Dubai, dedicated to delivering cutting-edge solutions that enhance the user experience. Our team is passionate about technology and committed to excellence, driving the future of digital innovation. We are looking for a talented IT Remote Support Engineer to join our dynamic team. Job Summary: We are looking for a proactive and technically skilled IT Remote Support Engineer to join our IT support team. The ideal candidate will be responsible for providing timely and efficient remote technical support to internal teams and clients. This role requires strong troubleshooting skills, excellent communication, and a customer-centric approach. As an IT Remote Support Engineer at Global Surf Pvt. Ltd., you will play a key role in resolving IT issues, ensuring system uptime, and supporting various software and hardware environments to maintain smooth day-to-day operations.

Key Responsibilities: • Delivering a client focused service experience for technology user queries received over the phone, mail or ticketing tools in a professional and timely manner while demonstrating the highest standards of verbal communication. • Serve as the first point of contact for our clients seeking technical assistance over the phone, email, and ticketing tool. • Follow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels. • Walk the customer through the problem-solving process remotely. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on IT products or services. Record events and problems and their resolution in logs. • Follow-up and update the customer about the support status and make a record in the ITIL tool. Pass on any feedback or suggestions by customers to the appropriate internal team. • Identify and suggest possible improvements on procedures.

Requirements:

• Good communication and time-management skills • Hands on Experience in Desktop C Network support • Proven experience as a Support Engineer or other customer support role • Good work experience on Office365 and other IT peripherals • Ability to work under pressure and prioritize tasks based on urgency and importance. • Open to working flexible hours, including shift-based schedules • Motivation to learn new skills and technologies. • Critical thinker and problem-solving skills • Degree in Information Technology, Computer Science or equivalent • Experience with any ITIL tool is a plus

Benefits: Competitive salary and performance bonuses. Flexible working hours and remote work options. Professional development opportunities. Collaborative and inclusive company culture. Generous paid time off and holidays. Employee wellness programs.

Contact : 70126 05646

                                    If this opportunity aligns with your career goals, kindly share your updated resume with us at talent@globalsurf.ae