Support & Implementation Engineer

Brief Description

At Kameda Infologics, we are a passionate team of technology and healthcare enthusiasts that apply cutting-edge technology to solve real-world and multi-dimensional healthcare problems, driving digital transformation to meet the client’s needs. As a Support & Implementation Engineer, you will be working with a unique and gifted team of clinical and technical experts that are developing exciting products for our customers and collaborating with cross-functional teams. As a Support & Implementation Engineer, the candidate will assist with the overall technical design concept and diagnostic tests to ensure that the features and performance meet the highest quality standards and business requirements  Interacts with Project Managers and external customers to plan and support.  Participate in Product installation and updates remotely or on the WebEx with customer.  Keep track of every install and updates at customer environment in CRM.  Engage with Project Manager and Solution Consultant on internal weekly meeting or with customers.  Involve in troubleshooting of products with the Help Desk when called for assistance.  Prepares documentations for the product development.  Represents Kameda Infologics through professional interactions with all internal and external clients.  Serves as a client advocate through product and implementation improvement collaboration.  Increases and maintains technical knowledge related to our Products.  Should be proficient in resolving SQL database issues in the client environment will be added advantage.  Knowledge on network would be added advantage.  Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.  Ready to work on weekend or nights at the time of Go Live of projects implementation.  Technical training/experience in computer hardware and network components will be added advantage.  Excellent communications skills and a great deal of patience.  Training and/or related experience in a technical support environment.  Open for traveling.

 

   

Preferred Skills 

Skills Required:

Healthcare Domain Knowledge: Understanding of workflows like patient registration, billing, scheduling, medical records, and pharmacy management.   Database and Query Management: PostgreSQL: Write and execute database queries to analyze and resolve data inconsistencies. Database Maintenance: Perform optimizations, backups, and restores for application databases.   Web Application Support: Back-End Support: Analyze server logs, API responses, and server-side scripts. Cloud and Hosting Support: Manage cloud-based applications hosted on platforms like Azure. Hosting of web application in IIS & Linux with basic DevOps knowledge.   Networking and Connectivity Support: VPN and Remote Access Configuration : Assist in setting up remote access for healthcare professionals. Network Monitoring Tools: Use various tools to diagnose network-related issues.   Technical Troubleshooting and Issue Resolution: Incident Management : Diagnose and resolve issues reported by end-users, including login problems, data errors, and performance issues. Problem Escalation : Escalate unresolved issues to higher-level support teams, developers, or system administrators.   Application Monitoring and Maintenance: System Monitoring : Continuously monitor the performance of applications to detect anomalies or downtime. Maintenance Activities : Perform updates, patches, and upgrades to ensure compliance and security. Data Backups and Recovery Testing : Verify backup schedules and conduct recovery testing to prevent data loss.   Integration and Interoperability Support: API and Third-Party Integrations : Support APIs for Electronic Health Records (EHR) systems and medical devices.Experience Required: 3-5 years