Graduate Specialist- IT Support

Graduate Specialist- IT Support The Company CTeBS, a subsidiary of Classic Fashion, is a leading software solution provider to the apparel manufacturing industry globally. Our suite of enterprise-level products, including our flagship Trendz CMP, leverages cutting-edge technology to enhance productivity, quality, and efficiency, ensuring our clients achieve unparalleled growth and success. Our journey with Classic Fashion has uniquely positioned us to design technology-enabled products and solutions for the ever-evolving needs of the apparel manufacturing sector, and we are poised for an exciting phase of growth.

Job Summary: We are looking for a skilled IT Support Engineer to handle technical support, server & network administration, asset management, and IT procurement. The ideal candidate should have strong problem-solving abilities, technical expertise, and communication skills to ensure smooth IT operations. Key Responsibilities:

Resolve 95% of support tickets within SLA. Maintain a first-call resolution rate of at least 70% for IT support queries. Ensure 100% uptime for meeting room setups by proactively testing AV equipment before scheduled meetings. Maintain 99.9% uptime for all servers and critical network infrastructure. Conduct monthly security audits and apply patches within 7 days of release. Reduce network downtime by at least 30% through proactive monitoring and maintenance. Conduct quarterly IT asset audits, ensuring 100% accuracy in inventory records. Optimize procurement costs by achieving at least 10% cost savings through vendor negotiations. Ensure 100% compliance with software licensing and hardware maintenance contracts. Maintain comprehensive documentation for all IT processes with quarterly updates. Generate and present monthly IT performance reports to leadership, including incident trends and resolution rates.

Qualifications & Skills: Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). 2+ years of experience in IT support, server/network administration. Strong knowledge of server OS, virtualization, networking, and security protocols. Experience with IT asset management and procurement processes. Certifications (CompTIA Network+, CCNA, ITIL) are a plus. Additional Skills: Hands-on experience with ITSM tools, backup solutions, and IT cabling. Strong troubleshooting and analytical skills. Ability to work independently and collaboratively in a team.

                                    If this opportunity aligns with your career goals, kindly share your updated resume with us at gopika.pk@ctebs.com