Cell Lead – (Australian Process)

Brief DescriptionDesignation: Cell Lead – (Australian Process) Experience: 2-3 Years Work Location: Trivandrum - Technopark Shift Timings: 4.30 am to 1.30 pm and 5.30 am to 2.30 pm (Rotational Shift) Qualification: UG/PG in any stream   Key Responsibilities:

Process and Product Expertise: Possess excellent knowledge of the company's processes and products. Leadership and Presentation: Demonstrate strong leadership and presentation skills. Communication Skills: Exhibit excellent verbal and written communication skills. Performance Monitoring: Evaluate metrics to identify necessary actions for achieving service level and quality targets while minimizing customer complaints and escalations. Agent Performance Feedback: Monitor team performance and provide direct feedback to agents. Employee Satisfaction: Identify outliers and conduct regular one-on-one sessions to ensure maximum employee satisfaction and productivity. Team Bonding: Foster team bonding and interaction to prevent attrition due to dissatisfaction. Resource Utilization: Ensure optimal use of resources and systems while handling MIS reporting. Cross-Department Liaison: Act as a liaison between different departments, with a solid understanding of various business functions. Training Monitoring: Oversee team members' performance to ensure training is applied effectively and identify additional training needs. Operational Management: Manage day-to-day operations flow efficiently. Progress Reporting: Create reports to update the company on team progress. Process Instruction Communication: Clearly communicate process instructions to team members. Team Environment: Create a trust-oriented environment with open communication, creative thinking, and cohesive team effort. Documentation: Document all client updates and maintain the update tracker, ensuring proficient documentation and email skills. Facilitation: Facilitate problem-solving and collaboration within the team. Consensus Building: Strive for team consensus and win-win agreements. Group Dynamics: Maintain healthy group dynamics. Encouragement of Innovation: Encourage creativity, risk-taking, and continuous improvement. Policy Knowledge: Have a comprehensive understanding of company policies and procedures.

Join our dynamic team and lead the way in delivering exceptional project results for our Australian clients!Preferred Skills Leadership Team Handling Group Dynamics

         Click Here to Apply : https://phykon.keka.com/careers/jobdetails/5710