Senior Customer Success Executive

Brief DescriptionWe are seeking experienced and skilled individuals to join our team as Sr Customer Support Executives in our voice process. As a Sr Customer Support Executive, you will be responsible for providing exceptional customer service and handling customer inquiries via phone calls in a professional and efficient manner. Responsibilities:

Handle inbound/outbound customer calls and provide prompt resolution to customer queries, concerns, or complaints. Demonstrate excellent communication skills and maintain a positive and empathetic attitude towards customers. Identify and escalate priority issues to appropriate departments for further resolution. Maintain accurate and up-to-date customer records and ensure proper documentation of interactions. Meet monthly targets for customer satisfaction, call resolution, and productivity. Keep up-to-date with product knowledge and services offered to provide accurate information to customers. Preferred Skills Minimum of 2 years of experience in a voice process role, preferably in a customer support or call center environment. Excellent verbal and written communication skills in English. Strong problem-solving and decision-making abilities. Ability to work effectively in a fast-paced and dynamic environment. Willingness to work in rotational night shifts. Strong computer skills and ability to navigate through multiple systems simultaneously. Walk In VenueWay Dot Com Private Limited

Technopark Phase-III Campus, Thiruvananthapuram , 695583Candidates who have attended the interview previously for Operations and Customer support in last 6 months please refrain from the interview Walk-In Entry PassCandidates are requested to apply for the entry Pass to Technopark Campus to attend the Walk-In interview through mobile app/ web browser. Once the pass is applied, the entry pass will be sent to their registered mobile number/ e-mail id. The softcopy of the entry pass can be shown on their gadgets at Technopark Entrance Gate to enter into the Campus.Candidates who do not have a smartphone can print their hardcopy of the entry pass on the scheduled date of the interview from the self-operating Kiosks placed at the Reception Building near TECHNOPARK Main Gate by using the 5 digit OTP (One Time Password) received as SMS/ e-mail.Mobile AppClick here to download the Mobile App for AndroidClick here to download the Mobile App for iOSWebsite URLvms.technopark.orgClick here for the User ManualNote: Original certificates will be verified at the Entry Gate for the Walk-In interview entry.