Application Support Engineer

Brief Description 

• Application support & troubleshooting.- Act as the initial point of contact for all system related concerns from clients (L1 Support).- Attend in-person meetings with clients to analyze & diagnose software related issues.- Preparing reports on the project progress to steering committees.- Conduct software training programs for the customer.- Assist project management team in creating training materials.- Organize and file documentation related to the project.- Maintain a working log detailing all support activities.- Properly escalate unresolved issues to appropriate internal teams etc.Preferred Skills    -Excellent written and verbal communication skills in English Language. (Preference for candidates who also has  proficiency in Hindi/Kannada)- Good Training Skills- Ability to learn IT, E-governance applications, Implementation, Impart user training etc.- Interpersonal skills- Customer orientation skill- Domain expertise in the banking sector. Skills -B.E/B.Tech/MCA with 2-4 years experience in IT software support.- Location - Chennai