Customer Success Associate

Brief DescriptionWe are a dynamic product based company committed to delivering groundbreaking solutions to our global customer base. We are looking for an enthusiastic and dedicated Customer Success Associate to join our team and be part of our journey to success. Read more us https://pickyassist.com/en Responsibilities: As a Customer Success Associate, your primary responsibilities include:

Assisting customers in getting started with our suite of software-based products, understanding their needs, and helping them utilize our products to the maximum extent.

Demonstrating an eagerness to learn new technologies and leverage this knowledge to suggest better solutions to customers, enhancing their product experience.

Providing exceptional after-sales support through remote troubleshooting, chat assistance, and online meetings. You will be expected to resolve customer issues effectively and efficiently.

Using your basic understanding of software functionalities to ensure smooth customer experiences.

Utilizing your excellent command of the English language and strong analytic skills to resolve complex customer queries and deliver high-quality service.

Work Timings, Job Location & Salary

10 am to 6 pm - Monday to Saturday

Office Location : Trivandrum, Kerala, Jagathy

Monthly take home salary Rs 15,000 to Rs 25,000 depends on your work experience and interview output

What We Offer: Our company provides a positive working environment with opportunities for personal and professional growth. We guarantee a future-proof job and a commitment to annual salary increments based on performance. We believe in recognizing the hard work of our employees and offer numerous opportunities for career progression. If you are passionate about customer service and technology and want to be part of a team that strives for excellence, we would love to hear from you. Job Types: Regular / Permanent, Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits:

Cell phone reimbursement

Flexible schedule

Leave encashment

Paid sick time

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Yearly bonus

Ability to commute/relocate:

Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

 Preferred SkillsSkills and Qualifications:

Experience in a customer support role, ideally in the software industry, fresher can also apply

Basic understanding of how software works.

Strong command of the English language, both written and spoken.

Excellent analytic and problem-solving skills.

Proactive learner with the ability to quickly grasp new technologies.

Preference will be given for the candidates from Trivandrum City limits

  How to Apply Please apply through our Whatsapp Virtual HR by sending a message"Careers" to 18302680508