Technical Training Coordinator

Brief DescriptionECS Fin Inc., headquartered in New York, USA, is specialized in Payment transaction processing and is a fast growing Payments Solution Company. ECS offers a complete solution in the area of transaction processing to financial institutions and corporates. We are looking for a versatile and organized Technical Training Coordinator to oversee the initial 4-6 months of the training program for new hires, focusing on their progress, performance, and course completion. He / she will act as a bridge between trainees and subject matter experts, ensuring that trainees acquire the foundational skills required to transition into projects smoothly. We also welcome applications from software engineers interested in transitioning to a career in technical training. If you have a foundation in programming and a passion for mentoring, this role could be an excellent opportunity to leverage your technical skills in a new capacity. Responsibilities: 

Training Coordination and Management Oversee the training program for freshers, monitoring their engagement with provided course materials and assignments. Conduct daily follow-ups with trainees to maintain focus on timely completion of training modules. Track trainee progress and maintain comprehensive records of their training status.

Support and Mentorship

Assist trainees with basic programming and coding questions, providing guidance and support to aid their understanding. Act as a point of contact for trainees to address any training-related questions or concerns. Work closely with subject matter experts to clarify advanced technical questions and relay explanations back to trainees.

Material Review and Update

Collaborate with technical experts and trainers to keep training materials current and relevant to industry standards. Regularly review course content and provide feedback to trainers for improvements.

Reporting and Feedback

Generate reports on trainee performance, completion rates, and areas of improvement for management review. Provide feedback to trainees and coordinate with trainers on any necessary remedial actions to ensure a smooth transition to project work.

Goal Achievement

Ensure that trainees are fully prepared and meet the necessary standards to be assigned to projects within 4-6 months of joining.

Others

Assist in HR and Recruitment efforts. 

Working Conditions:

Based in Technopark, Trivandrum with occasional travel to other offices, if necessary. Flexible working hours may be required to coordinate with global teams and external trainers.

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or related field. 2+ years of experience in a training coordination or technical training role, ideally in a technology company. Basic to intermediate knowledge of programming languages, coding practices, and technical problem-solving. Strong organizational and communication skills, with a proactive approach to follow-ups and reporting. Ability to motivate and support freshers through the early stages of their technical training journey. Familiarity with LMS (Learning Management Systems) and training management tools is a plus.

   Preferred SkillsSkills and Attributes:

Strong Communication: Able to clearly explain concepts and provide constructive feedback. Attention to Detail: Ensures all trainees adhere to the training structure and timelines. Collaboration: Works effectively with technical experts, trainers, and management. Problem Solving: Able to address trainee queries and basic programming issues independently