Technical Support Trainee

Brief Description- Learn and understand our products/services and technical support processes- Assist customers with technical issues, troubleshooting, and resolution- Respond to customer inquiries via phone, email, or chat- Document customer interactions and issue resolutions- Collaborate with senior technicians and team members to resolve complex issues- Stay up-to-date with product knowledge, industry trends, and new technologies- Participate in training sessions, webinars, and workshops to enhance skills- Meet and exceed customer satisfaction and performance targetsPreferred Skills- Bachelor's degree in Computer Science, Information Technology, or related field- 0-1 year of experience in technical support or a related field- Strong problem-solving and analytical skills- Excellent communication and customer service skills- Ability to learn quickly and work in a fast-paced environment- Familiarity with helpdesk software and technical support toolsWalk In Venue House Annexe, Technopark Trivandrum, Amstor House, First Floor, Thiruvananthapuram, Kerala 695581 Contact :9037947220Walk-In Entry PassCandidates are requested to apply for the entry Pass to Technopark Campus to attend the Walk-In interview through mobile app/ web browser. Once the pass is applied, the entry pass will be sent to their registered mobile number/ e-mail id. The softcopy of the entry pass can be shown on their gadgets at Technopark Entrance Gate to enter into the Campus.Candidates who do not have a smartphone can print their hardcopy of the entry pass on the scheduled date of the interview from the self-operating Kiosks placed at the Reception Building near TECHNOPARK Main Gate by using the 5 digit OTP (One Time Password) received as SMS/ e-mail.Mobile AppClick here to download the Mobile App for AndroidClick here to download the Mobile App for iOSWebsite URLvms.technopark.orgClick here for the User ManualNote: Original certificates will be verified at the Entry Gate for the Walk-In interview entry.