Customer Support Exective

Position Overview: We are seeking a dedicated and enthusiastic Customer Support Exective to join our team at Aceware Fintech Services. This role is ideal for freshers or candidates with up to 1 year of experience in customer service. You will play a crucial role in ensuring a smooth onboarding experience for our customers, helping them navigate our services effectively.

Key Responsibilities:

• Assist in KYC documentation and ensure compliance with regulatory requirements.
• Handle customer inquiries and provide exceptional support throughout the onboarding process.
• Troubleshoot and resolve customer issues promptly and effectively.
• Conduct training sessions for customers to familiarize them with our products and services.
• Maintain accurate records of customer interactions and transactions.

Qualifications:

• Fluent in Hindi and English; proficiency in Assamese is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• A positive attitude and a commitment to delivering outstanding customer service.

If you are passionate about customer service and eager to contribute to a dynamic fintech environment, we invite you to apply at hr@acemoney.in