International Voice Support Executive

We are seeking a International Voice Support Executive who possesses exceptional communication and interpersonal abilities.

Work experience- 0 -2 years Work Location- Infopark, Kochi Mode of Work: Remote (Temporary)

Job Duties: • Need to interact with customers, address their concerns, provide answers to their inquiries, and assist them with their requirements. • Need to handle customer phone calls and emails, ensuring timely responses to customers' questions and concerns. • Maintain a positive, empathetic, and professional attitude when interacting with customers. • Respond promptly to customer inquiries. • Communicate with customers through various channels. • Acknowledge and resolve customer complaints. • Ensure customer satisfaction and deliver professional customer support.

Requirements: • Excellent written and verbal communication skills in English. • Familiarity with Microsoft office an added advantage. • Ability to remain calm in stressful or upset customer situations. • Strong documentation skills. • Sound problem-solving skills to identify the underlying causes of customer issues. • Ability to multitask. • Proactive approach to providing support. • Experience in customer support is a plus. • Willingness to work night shifts.

Qualification: • High school diploma, degree, or equivalent. Graduates from any field are welcome to apply.