IT Systems & Infrastructure Engineer

Brief DescriptionJob Summary We are hiring an IT Systems & Infrastructure Engineer to support global, multi-country businesses across Property, Care Services, and new start-up divisions.The role includes managing and supporting IT systems for international teams, ensuring high availability, security, and smooth operations across geographically distributed users. Key Responsibilities End-User Support & Device Management

Provide 1st–3rd line IT support for international users Manage onboarding/offboarding across countries Install, configure, and maintain laptops, desktops & mobile devices Handle VPN, printers, scanners and remote troubleshooting

Microsoft 365 / Cloud Administration

Manage global M365 users, policies, MFA, and licensing Support Teams, OneDrive, SharePoint and compliance Backup, archiving and data recovery tasks

Security & Cyber Protection

Manage EDR tools and security alerts Support SIEM/SOC monitoring Perform vulnerability scans and remediation Maintain Cyber Essentials / CE+ compliance Ensure device encryption & security standards

Infrastructure & Networking

Manage routers, switches, firewalls and WiFi for international offices Configure LAN/WAN, VLANs, guest networks Support NAS devices, UPS units, and meeting room systems Use RMM tools for remote monitoring and patching

Connectivity & Telephony

Support leased lines, broadband, 5G and mobile internet Configure hosted VoIP systems for multi-location teams

Backup, Continuity & Compliance

Manage cloud & on-prem backup systems Support global disaster recovery procedures

Technology Planning & Documentation

Maintain IT documentation and asset databases Work with business heads across countries Contribute to IT strategy and process improvements Preferred SkillsRequired Skills & Experience

2–4 years in IT Support / Systems Engineering Experience supporting multi-country / global teams Strong skills in Microsoft 365, Azure AD/Entra, Intune Knowledge of firewalls, switching, routing & WiFi Hands-on with EDR tools Backup systems, DR and cybersecurity practices Familiarity with Cyber Essentials Excellent communication for international user support

Preferred Skills

Experience with RMM, SIEM/SOC, VoIP NAS/SAN storage, Azure Cloud Certifications: A+, N+, Security+, CCNA, AZ-900, MD-102, MS-102

Important Note

Interviews will be conducted either Online or In-Person. If Online, the interview will be conducted by the International Team.

How to Apply Send your updated resume to: jobs@ferns-it.com