Call Center / BPO Leads & Executives (US Healthcare Process)

Brief DescriptionHiring Now – Call Center / BPO Leads & Executives (US Healthcare Process) Domain: Healthcare Service CoordinationExperience: 2–12 yearsLocation: Trivandrum  We are expanding our US Healthcare Call Center Operations and looking for experienced Call Center Leads and Calling Executives to support our client’s Service Coordination Department.   🔹 Role Overview You will be responsible for managing inbound and outbound calls related to patient therapy referrals. This is a core process that directly supports a US Certified healthcare Agency. 🔹 Key Responsibilities Inbound & Outbound Calling Handle all incoming patient calls to the office. Make outbound calls to patients regarding: Confirmation of referral receipt for therapy. Notification when a therapist is assigned. Follow-up calls if therapists cannot reach the patient. Collect additional details for complaints or service-related issues.   Coordination & Documentation Document all interactions accurately in the Electronic Medical Records (EMR) system. Monitor and respond to emails relating to assigned geographical regions. Coordinate with therapists and the CHHA team through email communication. Lead-Level Responsibilities (for Lead Role) Oversee the calling team. Ensure SLA adherence for call handling, follow-ups, and documentation. Quality monitoring and reporting. Process training and continuous performance improvement.   🔹 Required Skills 2–5 years experience for Executives. 5–7 years with team-handling experience for Leads. Strong US English accent and excellent communication skills. Prior experience in US healthcare, home health, or medical calling preferred. Good understanding of patient communication etiquette. Ability to work US time zones (if needed). Experience documenting cases in EMR is a plus. 🔹 Why Join Us? Opportunity to work directly with US-based healthcare operations. Stable, long-term project. Growth into supervisory and client-facing roles. Professional and structured work environment.   📩 How to Apply Send your resume to: [contactus@virtuosoft.in/+91-9526019996Subject: Application – Call Center Executive / Lead (US Healthcare)Preferred SkillsRequired Skills 2–5 years experience for Executives. 5–7 years with team-handling experience for Leads. Strong US English accent and excellent communication skills. Prior experience in US healthcare, home health, or medical calling preferred. Good understanding of patient communication etiquette. Ability to work US time zones (if needed). Experience documenting cases in EMR is a plus.