Customer Success Manager

Customer Success Manager We are seeking an experienced Customer Success Manager to join our team. The candidate will play a key role in ensuring customer satisfaction, delivering client engagement excellence, and driving customer success through proactive measures.

Key Responsibilities Act as the primary point of contact and trusted advisor for customers Develop and nurture long-term relationships with the Customer stakeholders Understand Customer requirements and business goals Ensure frictionless onboarding & adoption of Tranzmeo’s product/solution. Proactively review and manage customer accounts for greater Customer satisfaction and long-term retention. Track & get the customer issues resolved promptly and effectively, escalating when necessary. Conduct regular review meetings with the customer to provide insights on product usage and best practices. Collaborate with cross-functional Tranzmeo teams (Sales, Product, Support) to ensure a seamless customer experience. Regularly monitor customer account health metrics and implement strategies to mitigate business risks Develop new knowledge assets based on experiential insights from Customer engagements Gather business insights of Customer needs and drive upsell/cross-sell opportunities

Required Skills & Qualifications Education: B.Tech degree (mandatory). Experience: Minimum 7 years of relevant experience in Customer Success Management, Customer Delivery Management, or Customer Relationship Management. Excellent communication and interpersonal skills. Language Proficiency: Fluency in English and Hindi is mandatory. Strong problem-solving and negotiation abilities. Ability to manage multiple clients and priorities effectively. Ability to quickly learn about the software products/solutions to guide clients in their business context Familiarity with CRM tools and customer success platforms.

What We Offer Competitive salary and benefits. A dynamic, respectful, and growth-oriented professional environment. Opportunities for Career development and skill enhancement Opportunities to gain highly valued professional experiences

                                    If this opportunity aligns with your career goals, kindly share your updated resume with us at athira.haridas@tranzmeo.com